Sample interview questions: How do you handle situations where a student disputes a grade or academic decision?
Sample answer:
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Listen actively: Allow the student to express their concerns and fully understand their perspective. Maintain eye contact, use non-verbal cues, and avoid interruptions.
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Review policies and procedures: Ensure that you have a clear understanding of the institution’s policies and procedures regarding grade disputes and academic decisions. Verify the student’s understanding of the process and deadlines.
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Gather information: Collect relevant information, including the student’s academic record, grading rubrics, and any supporting documentation. Interview the instructor and any other relevant parties to gather a comprehensive understanding of the situation.
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Communicate with the instructor: Arrange a meeting between the student and the instructor to discuss the dispute. Encourage open and respectful communication to address the concerns and potentially resolve the issue. Offer mediation or facilitation services if needed.
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Review the evidence: Evaluate the evidence objectively and impartially. Consider the student’s work, the grading criteria, and the instructor’s assessments. Determine if there is sufficient evidence to support the grade or academic decision.
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Make a decision: After thorou… Read full answer