Sample interview questions: How do you handle and resolve conflicts between staff members and administrators?
Sample answer:
How do you handle and resolve conflicts between staff members and administrators?
- Acknowledge and validate feelings. It is important to acknowledge the feelings of both parties involved in the conflict. This can be done by listening to their concerns and perspectives without judgment. It is also important to validate their feelings, even if you do not agree with them.
- Identify the root cause. Once you have acknowledged and validated the feelings of both parties, it is important to identify the root cause of the conflict. This can be done by asking questions and getting to the bottom of the issue.
- Develop a plan to resolve the conflict. Once you have identified the root cause of the conflict, you can develop a plan to resolve it. This plan should be mutually agreeable to both parties and should address the underlying issues that led to the conflict.
- Follow up and monitor the situation. Once you have implemented a plan to resolve the conflict, it is important to follow up and monitor the situation to ensure that it is working. This may involve checking in with both parties to see how they are doing and … Read full answer
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