Sample interview questions: Can you provide an example of a situation where you had to handle a difficult client or project?
Sample answer:
- The Irate Parent:
- A parent stormed into my office, demanding an immediate meeting to discuss their child’s recent suspension. They were highly agitated and accusatory, blaming the school for their child’s behavior.
- Actions Taken:
- I remained calm and professional, listening actively to the parent’s concerns.
- I empathized with their frustration and acknowledged their right to be heard.
- I presented the school’s perspective on the situation, explaining the reasons behind the suspension and the efforts made to support the child.
- I proposed a collaborative approach, suggesting a meeting with the child’s teacher and counselor to discuss a plan for improvement.
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The parent eventually calmed down and agreed to work together to address their child’s behavior.
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The Unresponsive Client:
- I was assigned to work with a client who was consistently unresponsive to my communication attempts. They missed scheduled meetings, ignored phone calls, and rarely replied to emails.
- Actions Taken:
- I persisted in reaching out to the client through various channels, including phone, email, and even social media.
- I kept detailed records of my attempts to communicate, along with the dates and times of my messages.
- I sought advice from colleagues and explored alternative ways to engage the client, such as sending a registered letter o… Read full answer
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