Sample interview questions: Can you discuss your experience in managing school technology help desk and support services?
Sample answer:
- Developed a comprehensive framework for managing school technology help desk and support services, outlining roles and responsibilities, policies and procedures, and key performance indicators.
-Successfully implemented technology help desk ticketing system, centralizing support requests and ensuring timely response and resolution.
-Provided leadership and direction to a team of technical support specialists, monitoring their performance, and ensuring efficient and effective delivery of support services.
-Managed school-wide technology refresh projects, coordinating hardware and software upgrades, and ensuring minimal disruption to educational activities.
-Conducted regular training and workshops for teachers and staff on the use of technology tools and resources, promoting digital literacy and enhancing teaching and learning practices.
-Implemented proactive maint… Read full answer
Source: https://hireabo.com/job/4_1_5/School%20Administrator