Sample interview questions: Can you describe a time when you had to deal with a difficult staff member? How did you handle the situation?
Sample answer:
During my tenure as Director of Education, I encountered a challenging situation involving a staff member who exhibited consistently poor performance and a negative attitude.
To address the issue, I promptly scheduled a meeting with the individual to discuss their performance and provide constructive feedback. I outlined specific areas of concern, citing examples and data to support my observations. I also emphasized my commitment to helping them improve and provided clear expectations for future performance.
Recognizing that the individual may have underlying issues contributing to their behavior, I arranged for confidential counseling services. I made it clear that my intention was not to punish but rather to provide support and facilitate their growth and development.
Over the following weeks, I closely monitored the staff member’s progress, providing regular guidance and feedback. I also involved their immediate … Read full answer
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