Sample interview questions: Can you share an example of a time when you had to resolve a conflict between staff members? How did you handle it?
Sample answer:
Example of Conflict Resolution
During my tenure as Director of Education, a conflict arose between two senior staff members, resulting in a tense and unproductive work environment. To resolve the issue, I employed the following steps:
1. Acknowledgment and Investigation:
- I acknowledged the conflict openly and expressed my concern.
- I conducted separate interviews with both staff members to gather their perspectives, ensuring confidentiality and impartiality.
2. Facilitation of Dialogue:
- I facilitated a meeting between the staff members to discuss the conflict in a structured and controlled environment.
- I encouraged them to listen actively, express their concerns respectfully, and identify areas of agreement.
3. Mediation and Compromise:
- I acted as a mediator, helping the staff members understand each other’s motivations and perspectives.
- I facilitated a com… Read full answer
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