Sample interview questions: Can you describe a time when you had to handle a situation involving a student who was experiencing a crisis? How did you support them?
Sample answer:
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Maintain a composed and empathetic demeanor while approaching the student:
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Convey understanding and concern for their well-being.
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Establish a sense of trust and safety to encourage open communication.
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Actively listen and validate the student’s feelings:
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Allow the student to express their emotions without judgment.
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Demonstrate attentive listening skills, showing that you care about what they have to say.
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Validate their feelings by acknowledging that their emotions are real and understandable.
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Assess the severity of the crisis and provide immediate support:
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Determine if the situation requires immediate intervention, such as contacting emergency services.
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If appropriate, offer practical assistance, such as providing water, a quiet space, or contacting a school counselor.
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Connect the student with appropriate resources:
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Provide information about available support services, such as the school counseling department or a crisis hotline.